Terms and Conditions

Company information

PELA Tools is owned by Verktygsboden Erfilux AB VAT SE556457471201, Solängsvägen 14, SE-513 70 BORGSTENA. E-mail adress for contact [email protected].

Ordering

When shopping from PELATools.com your personal information will be saved by Verktygsboden Erfilux AB for future experience and advertising. Read more about this in our Privacy policy. If you don’t want your contact information to be held by PELATools.com and you want to be permanently erased after your purchase please contact us by e-mail.

Prices

All prices are shown in EUR and including VAT. The total cost of the purchase will be clearly displayed before final order and will specify all costs associated with the purchase, including shipping cost.

Shipping cost for package size orders only €25, bigger shipments such as post lifts and machines €150. Prices are including VAT and applies per order.

Delivery

Orders get shipped one working day after placed order. In case of final sale or if the item is not in stock we will contact you by email as soon as possible.

Shipping

We offer ground shipping with DHL, Bring and UPS to Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Greece, Italy, Austria, Switzerland, Germany, Belgium, Netherlands, Luxemburg, France, Spain, Portugal, UK, Ireland, Denmark and Norway.

We do not ship or sell to Finland. Finnish customers are kindly refered to www.torafors.com instead.

Canceling of order

If you wish to cancel your order or change something in it please contact us immediately by e-mail.

Damaged or lost goods

Sometimes things don’t work out as planned in life, but don’t worry – we’ll take care of it! First of all, if you received damaged goods please do a visual meticulous inspection of everything and document it with detailed pictures. Contact us by e-mail with your customer number, name and contacts with some images attached of the damage. Same if your goods haven’t arrived in alarming long time, contact us by e-mail and we’ll sort it out.

Claims

If you discover that your item has a fabrication deficiency or fault you must notify PELA Tools within a reasonable time, which is considered to be as long as 2 months after deficiency of fault has been discovered. If the deficiency or fault is discovered after expired warranty time, you as the customer must be able to prove that the deficiency or fault was there initial from start.

Return policy

You as customer have the right of withdrawal for 14 days from the date of purchase. If you are not satisfied with an item and wish to return it, you pay for the return shipping.

The item should be returned in it’s original packaging in clean and unchanged condition along with the return form and invoice. Special orders will not repurchased. Pack the item well, you are responsible for preventing eventual damage that can appear in transport upon return to PELA Tools. PELA Tools does not redeem any packages of postal claims.

Refunds will be within 14 days of received return. In the case of partial return, we reserve us the right to only refund the price for the returned item as the shipping cost is the same regardless of quantity and weight.

Warranty

PELA Tools leaves a 1 year warranty for manufacturing or material defects from the original purchase date. Always save your invoice as a guarantee certificate. The product should not have been subjected to abnormal use or neglect, and the warranty does not cover wear parts and consumables. The warranty does not apply if the fault is due to an accident after you received the goods or if you failed to follow the maintenance and service instructions. PELA Tools reserves the right to repair the product or replace it.

Assembling delivered product

Our machines and tools are packed flat or as small as possible for keeping shipping costs down. Most machines and tools need partial assembly before use.

Force Majeure

PELA Tools is not liable for any delays or failures caused by unforeseeable circumstances.

Pela Tools

Contact details

Seller & Support

E-mail: [email protected]